At Joyful Group, we believe privacy should be simple, transparent, and respectful. This Privacy Policy explains what information we collect, why we collect it, and how you can manage or request deletion of your data at any time.
If you ever have questions about your privacy while using our website, please reach out — we take this seriously and we’re here to help.
1. Information We Collect
We only collect information that helps us operate our business and improve your experience. This may include:
Information you choose to provide
When you interact with us (for example by filling out a contact form, requesting a quote, submitting an order, or communicating with us), you may provide:
- Name
- Email address
- Phone number
- Company or project details
- Any other information you voluntarily submit
Automatic information
When you visit our website, standard technical information may be collected automatically, such as:
- IP address
- Browser type and device type
- Pages viewed and navigation patterns
- Time spent on site
- Referral URLs
This information helps us understand how people use our website and improve it over time.
Cookies & similar technologies
We use cookies for things like:
- Remembering preferences
- Understanding site traffic
- Improving user experience
You can disable cookies anytime through your browser settings.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries or quote requests
- Schedule services or communicate about projects
- Improve website performance and user experience
- Maintain records for business and legal compliance
- Send helpful updates or relevant service information (only when appropriate)
We do not sell your personal information to third parties. Ever.
3. Sharing of Information
We may share your information only in the following limited situations:
- With trusted service providers (for example: hosting, analytics, payment processing, CRM tools)
- When required by law (for example: responding to legal requests or regulatory obligations)
- For business operations (for example: scheduling, invoicing, maintenance coordination)
Any third-party service we use agrees to protect your information and use it only for the purpose we provide it to them.
4. Data Storage & Security
We take reasonable and industry-appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Data may be stored on secure servers inside or outside your country depending on service provider infrastructure.
5. Your Rights & Choices
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your data (unless we have a legal reason to retain it)
- Opt-out of marketing communications
- Restrict or object to certain processing activities
To exercise any of these rights, contact us at:
📧
info@joyfulgroup.ca
📞
506-444-2530
We will respond in a reasonable time frame and always in good faith.
6. Retention
We keep personal information only for as long as needed to provide services, fulfill legitimate business needs, or meet legal obligations—then we securely delete or anonymize it.
7. Third-Party Links
Our website may link to outside websites. We are not responsible for the privacy practices of other sites, and we encourage you to review their policies.
8. Future Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in operations, technology, or legal requirements subject to change without notice.
Our Commitment
We believe privacy should be human-centered, transparent, and respectful. Our goal is to handle your information responsibly and openly — not because it’s required, but because it’s the right thing to do.
