RIPPA Warranty - Manufacturer Warranty Through Joyful Group Ltd.

RIPPA Warranty & Service Policy

Joyful Group Ltd. (Authorized RIPPA Dealer)

This page explains how warranty and service support works when you purchase a RIPPA machine through Joyful Group Ltd. It reflects both the RIPPA manufacturer warranty and our obligations to you as your local authorized dealer.

We Are Your Primary Point of Contact

We handle the claims process following RIPPA and G&J Equipment’s (RIPPA's national distribution partner) official warranty procedures.

Our Role as Your Dealer

When you buy a RIPPA machine from Joyful Group:

• We are your first and primary contact for warranty and service matters
• We assist you in assessing issues, gathering documentation, and submitting claims
• We communicate directly with our distribution partner, G&J Equipment / RIPPA on your behalf
• We ensure claims are handled accurately, professionally, and according to policy
• We do not approve warranty claims ourselves and cannot bypass the process

All warranty decisions ultimately rest with G&J Equipment or a G&J/RIPPA-authorized service center, as required by RIPPA.

RIPPA Manufacturer Warranty Coverage

RIPPA provides up to 3 year non-wear parts warranty depending on the model.

Warranty Term by Model:

RIPPA ECO Models

• Manufacturer warranty: 2 years
• Coverage applies only to manufacturer defects

RIPPA PRO Models

• Manufacturer warranty: 3 years
• Coverage applies only to manufacturer defects

Covered failures are limited to:

• Manufacturing defects
• Faulty materials
• Defective factory workmanship

Older “New” Machines (Invoice-Date Clause)

If a machine is an older model sold as new, RIPPA may reduce coverage based on the original invoice date:

• ECO models: up to 1 year from invoice date
• PRO models: up to 2 years from invoice date

Coverage eligibility is confirmed by Joyful Group and G&J Equipment using the machine’s serial number during registration or claim review.

What the RIPPA Warranty Covers

If a defect is confirmed and approved:

• Replacement parts (new or remanufactured) are supplied at no cost
• Labour is covered only when pre-approved and performed by:
• G&J Equipment, or
• A G&J/RIPPA-authorized service center
• An approved third party (case-by-case)

Joyful Group cannot authorize labour, repairs, refunds, or replacements without written approval.

Unauthorized repairs may void coverage.

Parts Supply & Shipping

Many parts are warehoused here in Canada for prompt warranty resolution and convenience of your ongoing maintenance needs.

When a warranty claim is approved:

• Parts may be shipped directly to you or to Joyful Group as appropriate
• Shipping method depends on availability and urgency

Customers are never charged for parts covered under the RIPPA manufacturer warranty.

What Is Not Covered

The warranty does not cover failures caused by:

• Improper use or misuse
• Accidents, impacts, tipping, flooding, or environmental exposure
• Lack of required maintenance
• Incorrect fluids, fuel, or non-approved aftermarket parts

Wear items are not covered, including:

• Filters
• Rubber tracks or tires
• Bushings, seals, pins
• Belts
• Cosmetic components

The warranty also does not cover:

• Transport to service facilities
• Mobile technician travel costs
• Downtime, rentals, or lost revenue

Customer Maintenance Requirements

To keep warranty coverage valid, customers must:

• Follow all maintenance schedules in the operator’s manual
• Use correct fluids and replacement filters
• Keep maintenance records (logs with details of maintenance work performed along with related receipts, dates and machine hours at time of service)
• Stop operating the machine immediately if a serious issue occurs

Failure to maintain the machine may result in denial of a warranty claim.

Warranty Claim Process

If you believe you have a warranty issue:

Contact Joyful Group Ltd. immediately at warranty@joyfulgroup.ca

We will collect and submit the required information, including:

• Model and serial number
• Current Machine hours
• Description of the issue
• Photos and/or video evidence
• Copies of maintenance logs

The claim process may request further documentation. If approved, parts and repair direction are issued.

All claims must be approved before repairs begin.

No third-party approvals are accepted.

Manufacturer Warranty Contact (Approval Authority)

Warranty approvals are handled through Joyful Group and our national distributor, G&J Equipment.

GJ PRO Warranty (Optional Service Coverage)

The GJ PRO Warranty is an optional service add-on offered by Joyful Group that works alongside the RIPPA manufacturer warranty.

Important:
GJ PRO Service Warranty does not expand manufacturer coverage and does not redefine what qualifies as a defect.

GJ PRO Service Coverage Term

• ECO models: 1 year
• PRO models: 2 years

Coverage begins at retail purchase unless otherwise stated in writing.

What GJ PRO Includes

When a repair is approved under the RIPPA warranty:

• Approved warranty repair and installation performed by G&J or authorized party
• Scheduling and claim support handled by Joyful Group
• Standard repair workflow at G&J or authorized facilities (subject to inspection)
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What GJ PRO Does Not Cover

Unless explicitly agreed in writing, GJ PRO does not cover:

• Transportation costs
• Mobile or field service travel
• Wear items or consumables
• Damage from misuse or lack of maintenance
• Downtime, rentals, or lost revenue

Any non-covered costs are quoted before work proceeds.

Customer Responsibilities Under GJ PRO

To maintain coverage, customers must:

• Follow all maintenance requirements
• Use proper fluids and filters
• Keep maintenance records
• Stop operating the machine if serious issues arise
• Deliver and collect the machine at G&J unless otherwise agreed

Failure to comply may result in denial of coverage.

Why This is More Than Just Another Warranty

Joyful Group is contractually required to:

• Honour RIPPA warranty terms in full
• Act as your primary warranty contact
• Communicate warranty terms accurately at the point of sale
• Never charge for covered warranty parts
• Follow RIPPA and G&J Equipment’s official procedures without shortcuts

That protects both you and us ensuring we keep claims clean, fair, and defensible.

Joyful Group Ltd. can be reached for all warranty inquiries and claims at warranty@joyfulgroup.ca

We look forward to serving you!